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FAQS

Q: Will you provide on-site installation services?

A: Yes, we provide installation and commissioning service, our engineer can go to your plant and do field installation working, and first installation & commissioning service is free of salary for our engineer

Q: Do you provide samples ? is it free or extra ?

A: Yes, we could offer the sample for free charge if customer provides molds and rubber and materials, but samples delivery cost is on the acount of the buyer.

Q: If we bought the machines from you, what if the machine fails?

A: Firstly, get connection with sales, tell us the machine series no. on machine namecard, discrible what happened on the machines, by sending pictures or vidoes for better understanding.( If we have service people or representive in your countries, you also contact them)

Our service email address is huayijx@huayijx.com, Tel: 0086 7348323019, Whatsapp or wechat: 0086 15073424261.

Secondly, Sales will contact engineers for solution and reply you in 24 hours. If need deep communication, we will build online commnication group with you,your operator and our engineers to help you figure out the problems.

Thirdly, if only relative parts got problems or broken, changed the parts by local suppliers or sending from HUAYI plants.

If program problem, we will use remote support service to update the program, no need to send engineers

If problems are serious, could not solve by online support, we will send engineer to your plant for checking and recovery the machine.

Q: What is your terms of payment ?

A: Payment<=1000USD, 100% in advance. Payment>=1000USD, 40% T/T in advance ,balance before shippment.We accept TT, LC at sight.

Q: Are you trading company or manufacturer ?

A:  We are manufacturer since 2001, and started export business since 2008.

Q: How long is your delivery time?

A: Generally it is 90  days, after your place the order, we will review the production time as our real production plan;

If the goods are in stock, max one month for delivery the machines.

Q: How long is the machine warranty time?

A: One year warranty after machine commissioning in buyer's plant.

For some durable parts, like tiebar,platens, clamping cylinder, warranty time is 5 years.

After Sales Service

To win the market only if we consider on the customer’s point of view.

Huayi always adheres to the customer’s ultimate interests as the goal and the customer service experience as the philosophy, we provide our customers with complete and multi-level worry-free service. Customers can get technical support from us at any time.

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